All orders are processed upon
receipt during normal business hours, Monday through Friday. Most products are
shipped within 1 - 4 business days from receipt of order. Actual shipping time
is contingent upon merchandise availability, payment or credit verification and
ship to location. Custom products will have a longer lead time, which will be noted
on your quote/order.
When ordering multiple products on
a single order, delivery dates may vary. Products may ship from various
Innoplast will choose the most economical way to ship your order. Most items can ship parcel via FedEx Ground, however orders for a large quantity or a heavy item will need to ship via common carrier like UPS Freight or YRC (semi-truck).
If your order is shipping via a
common carrier and you do not have a loading dock or forklift on site, you will
need a liftgate at delivery. Additional charges apply for this service. This
service needs to be mentioned when you place your order. If it is not mentioned
at the time your order is placed, the carrier may have to redeliver a different
day and a redelivery charge will apply along with the liftgate charge. Drivers
are not required to remove the shipment from the truck, the customer is
Additional fees will apply when
shipping via common carrier where access is limited, restricted or secured,
construction sites, oil fields, military bases, or farms. This service needs to
be mentioned when you place your order.
Customers are responsible for all
shipping & handling charges. Innoplast’s online tool will calculate
shipping as accurately as possible and add the amount to your order. If you
prefer, our inside sales team can calculate a more precise shipping rate or can
add your account number and ship collect or third party on your account.