The People Behind the Exceptional Customer Service at Innoplast

Ever wonder who it was that provided excellent customer service when you called in or e-mailed your request over to Innoplast?  Most likely, it was one of these lovely ladies.  Not only are they lovely, but they are extremely knowledgeable.  They have a combined 48+ year’s experience with Innoplast.

This fantastic team is always quick to respond to your inquiry, providing a turn around time of just a few hours on most requests.  They value you as a customer and know how important your time is to you.  If they are unable to provide an answer in a normal response time, they will let you know that it is going to take longer than usual.  They are great at communicating and keeping you up to speed on the progress of your inquiry.  Once they have all the details in place they will be back in touch to review the details with you.

They  are always happy to help and will exceed your expectations with things like calculating the diameter of your steel bollard, providing material data sheets or  walking you through the website so you can find the exact product you need for your project.

They are seasoned pros on all things Innoplast.  The list below mentions the most common things they offer assistance on, but I am confident they will be able to help you on whatever you need.

  • Product quotes
  • Taking orders
  • Assisting in product selection
  • Providing shipping rates and lead times
  • Shipping status and tracking information
  • Calculating your pipe’s diameter
  • Determining which size bollard cover will work with your steel pipe
  • Providing catalogs, specifications and CAD drawings
  • Product installation instructions
  • Custom products
  • Logo designs & proofs
  • Bollard cover care
  • Processing payments
  • Updating billing information
  • Sending invoices
  • Processing returns

The next time you are calling, e-mailing or faxing, know that there is a very knowledgeable and experienced team working to provide you the information you need.  Our goal is to listen to your needs, be responsive and exceed your expectations.  Call us at 800-516-9287, e-mail us at sales@innoplast.com or fax us at 440-543-8661.  We look forward to providing you with exceptional customer service!