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Rick Raymond, Innoplast’s president, explains how the 5-year warranty has been offered from the day they began selling BollardGard.
“We offer the 5-year warranty to give our customers that piece of mind,” said Brooke Long, Innoplast sales manager. “We want to make sure they’re going to come back, we want them to know we’re proud of our product, that we’re going to stand behind our product, and that it is going to last that long.”
Jim Corra, manager of Park Auto Group and an Innoplast customer, said Innoplast’s customer service and the 5-year warranty create a worry free process.
“The nice thing about the Innnoplast product is that it does come with a 5-year warranty,” he said. “That really does help us with peace of mind knowing that if something were to happen, we know that we would be able to speak with them and everything would be fixed.”
If it does fade, if it does crack, we would replace it for them, said Long.